1. Overview
This Return and Refund Policy outlines the conditions under which WealthEdge handles refunds for our consulting services. Our aim is to ensure fairness and clarity for clients seeking financial planning and business strategy support. We strive to deliver value while offering reasonable recourse if expectations aren’t met. Please review this policy to understand your options.
2. Conditions for Returns
Refunds are available for services not yet delivered or where we fail to meet agreed-upon terms. For instance, if a consultation is scheduled but canceled by us without rescheduling, you may request a refund. Eligibility requires notification within 14 days of the issue arising. This ensures we address concerns promptly and fairly.
3. Non-Refundable Services
Certain services, such as completed consultations or finalized financial plans, are non-refundable once delivered. Materials or insights shared during our engagement cannot be returned due to their intangible nature. This applies to bespoke strategies tailored to your business needs. We encourage open dialogue before finalizing work to avoid misunderstandings.
4. Process for Requesting a Refund
To request a refund, contact us with your order details and reason for the request. Our team will review your case within 5 business days and provide a resolution. Approved refunds are processed to your original payment method within 10 business days. We aim to make this process smooth and transparent.
5. Partial Refunds
Partial refunds may apply if only a portion of our service was delivered or deemed unsatisfactory. For example, if a multi-phase project is halted mid-way, we’ll refund the unused portion. The amount is calculated based on work completed versus the total scope agreed upon. This ensures fairness for both parties.
6. Cancellation of Services
You may cancel services before work begins with a full refund, provided we’re notified at least 48 hours in advance. Cancellations after work starts may qualify for a partial refund, depending on progress. We’ll assess each case individually to determine the appropriate outcome. Early communication helps us accommodate your needs effectively.
7. Dispute Resolution
If you’re dissatisfied with a refund decision, we offer a dispute resolution process. Contact us to discuss your concerns, and we’ll work toward a mutually agreeable solution. Escalations are handled by our management team within 7 business days. Our goal is to resolve issues amicably and maintain your trust.
8. Contact Us
Have questions about our refund process? We’re here to assist you every step of the way. Reach out using the details below, and we’ll address your inquiry promptly. Your satisfaction matters to us at WealthEdge. Let’s find the best solution together!
Email: [email protected]
Phone: +44 173 357 5362
Address: 184 Gunthorpe Rd, Peterborough PE4 7DS, United Kingdom
